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  • Dispute Management

In-House or Out-Sourced Dispute Management? What You Need to Know

Dispute management is a balancing act. You want to protect your bottom line from fraud and chargebacks, but keep your costs low.

Mike Conway2025-01-25T21:32:36+00:00January 18, 2021|Categories: Disputes|Tags: dispute management, outsourcing, representment|
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  • Call Centers

A Strategy for Using Call Centers

For many merchants, a customer call center is that impending solution which reduces chargebacks and invigorates customer relationships.

Mike Conway2025-01-25T22:31:15+00:00June 19, 2017|Categories: Industry, Merchant Tips|Tags: call centers, customer service, friction, gateway, high-risk merchants, industry, outsourcing, pro tips|
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  • Representment

Representment Explained

Representment is the process by which merchants can dispute a chargeback and recover the revenue at stake.

Mike Conway2025-01-30T05:45:12+00:00January 20, 2017|Categories: Chargebacks|Tags: chargeback protection, Chargebacks, friendly fraud, outsourcing, representment|
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  • fighting fraud

Don’t Go It Alone When Fighting Fraud

Fighting fraud is a tightrope act. You want to protect your business from fraud and chargebacks. But if you overprotect, your bottom line can suffer.

Mike Conway2025-01-25T22:26:50+00:00November 17, 2016|Categories: Fraud|Tags: budgets, credit card fraud, digital goods, ecommerce, false positives, fraud prevention, friction, operational costs, outsourcing, revenue, spending|
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  • managed services

Stronger Network, Stronger Results: ChargebackHelp’s Managed Services

ChargebackHelp’s managed services extends VIP rapid response solutions for every client and offers fully integrated managed services.

Mike Conway2025-01-25T22:27:42+00:00August 26, 2016|Categories: Services|Tags: Charge backs, ChargebackHelp, Chargebacks, compliance, fraud, fraud prevention, international payments, managed services, merchant services, merchants, outsourcing, risk, risk management|
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