Customer Disputes: What happens?

2019-06-25T19:14:29+00:00November 13th, 2018|

Let's pull back the curtain on what happens when a cardholder disputes a purchase. For many merchants, their understanding of this process begins and ends with receiving a chargeback. That's [...]

How to Win at the New VISA Rules

2019-06-25T19:14:30+00:00October 25th, 2018|

It's been just over six months since VISA mandated it's latest rule changes for chargebacks — pardon, "disputes". If you haven't yet, read our no-nonsense primer on the “Visa Claims [...]

How To Do a Chargeback Right

2020-08-21T17:29:15+00:00September 25th, 2018|

If you're a cardholder researching how to do a chargeback, you've come to the right place! We're going to show you the best way to resolve a disputed transaction to [...]

VISA’s VCR might already be Betamax

2020-08-24T18:53:20+00:00May 14th, 2018|

In an attempt to improve how chargebacks are resolved, VISA has introduced the “Visa Claims Resolution Initiative,” otherwise known by the cutting-edge acronym “VCR”. Anyone who has dealt with VISA [...]

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