Tag Archives: Chargebacks

how do banks investigate disputes on debit cards

Customer Disputes: What happens?

Let’s pull back the curtain on what happens when a cardholder disputes a purchase. For many merchants, their understanding of this process begins and ends with receiving a chargeback. That’s the most Read more …

chargeback protection for merchants

Get Ready for the Holidays NOW!

The holiday season is upon us. You might already be rolling your eyes at all the holiday-themed commercialization creeping its way into our lives. But if you’re a merchant, you’re also licking Read more …

How to Win at the New VISA Rules

How to Win at the New VISA Rules

It’s been just over six months since VISA mandated it’s latest rule changes for chargebacks — pardon, “disputes”. If you haven’t yet, read our no-nonsense primer on the “Visa Claims Resolution Initiative”. Read more …

How To Do a Chargeback Right

How To Do a Chargeback Right

If you’re a cardholder researching how to do a chargeback, you’ve come to the right place! We’re going to show you the best way to resolve a disputed transaction to get the Read more …

Visa's VCR Tape

VISA’s VCR might already be Betamax

If there’s one thing VISA loves–more than getting a piece of every transaction–it’s creating confusion by acronyms. In an attempt to improve how chargebacks are resolved, VISA has introduced the “Visa Claims Resolution Initiative,” otherwise known by the cutting-edge acronym “VCR”. Anyone who has dealt with VISA to resolve chargebacks knows an update has been sorely needed. Yet despite the demand, it is unclear whether the VCR will have the teeth it needs to deliver on its promises.

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Driven bad by reason codes

ChargebackHelp Reason Code Reference

When a transaction is charged back, the issuing banks will assign a reason code to the chargeback. Below is a list of all the major reason codes you will see from chargebacks Read more …

Get that Chargeback Back!

Compelling Evidence Explained

We say it all the time at ChargebackHelp, “Knowledge is power.” And representment is another case in point. If you know when you should represent against a chargeback, your chances of winning representment increase significantly. Don’t be one of those merchants that waste time and effort representing every chargeback. And don’t leave money on the table as one of those merchants that swallow every chargeback. We’re going to share a little “insider knowledge” with you on how we spot successful representment opportunities because we want our merchants to understand their role in fighting chargebacks and reclaiming lost revenue.

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Rosie the Representer

Representment: Fighting words

Representment is a real word, despite what your spellcheck might think. You may not recognize the term, but if you’re a merchant, you’ve definitely been in a position where representment can help you out big time. Representment is the formal process by which merchants can dispute a chargeback, and if successful, recover the revenue at stake.

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Handcuff nerd

Visa’s Chargeback Clampdown

In November 2015, when Visa Inc. announced its acquisition of Visa EU, the markets barely seemed to notice the $23.4 billion transaction. Visa shares continued their steady blue-chip climb unfazed. But when the new Visa modified its fraud and chargeback monitoring in 2016, the other shoe dropped, right on top of high-risk merchants.

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Nerd gilr in boxing gloves

Fighting Back With ChargebackHelp

Don’t go it alone when fighting chargebacks. Most merchants are very good at resolving disputes with their customers. But even if you’re at the top of your game at customer satisfaction, resolving disputes with issuing banks and card schemes is much more challenging. Here’s how ChargebackHelp can help you fight back.

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