It's a special time of year for merchants, as the holiday frenzy converts into new-year revenue. But just like those holiday parties, the good times do have their attendant hangover...
Time to read you your rights! Even within a system that is so thoroughly pro-cardholder, and thus merchant-unfriendly by proxy, merchants do have rights when dealing with chargebacks. Like most [...]
Let's pull back the curtain on what happens when a cardholder disputes a purchase. For many merchants, their understanding of this process begins and ends with receiving a chargeback. That's [...]
It's been just over six months since VISA mandated it's latest rule changes for chargebacks — pardon, "disputes". If you haven't yet, read our no-nonsense primer on the “Visa Claims [...]
In an attempt to improve how chargebacks are resolved, VISA has introduced the “Visa Claims Resolution Initiative,” otherwise known by the cutting-edge acronym “VCR”. Anyone who has dealt with VISA [...]