Set an expectation baseline when dealing with issuers in transaction disputes. A good place to start is by understanding the dispute policies of the "Big Four" issuers: Bank of America, JP Morgan Chase, Wells Fargo and Citibank.
Chargebacks were created almost fifty years ago by the Fair Credit Billing Act to protect consumers from abuse. Unfortunately, little has been done to adapt the chargeback to today's eCommerce landscape, making it into a tremendous burden for merchants.
It's a special time of year for merchants, as the holiday frenzy converts into new-year revenue. But just like those holiday parties, the good times do have their attendant hangover...
Merchants do have rights when dealing with chargebacks. Like most other rights, they only offer protection to those that know them. Take the following to heart and position yourself to redeem them for maximum protection.