"How much?" is perhaps the most-asked question of all time. Unfortunately, in the payments industry at least, it's also the most difficult to answer. That's especially true when it comes to how much do chargebacks cost for merchants. So many [...]
Arbitration chargebacks are the "ugly divorce" of transaction disputes. It means you have exhausted all reasonable recourse to resolve a dispute between you, the cardholder, and the banks, and you have to "go to court". Arbitration is expensive, time-consuming, and [...]
Lots of our competitors out there say you can reverse a chargeback through representment, but that's fake news. The truth is, even if you can "reverse" a chargeback and snatch your revenue back from the jaws of friendly fraud, that chargeback stays on your record.
This quick read is dedicated to showing you the key differences between a chargeback and a refund, and how to use them to your advantage.
Let's pull back the curtain on what happens when a cardholder disputes a purchase. For many merchants, their understanding of this process begins and ends with receiving a chargeback. That's the most expensive perspective you can have. However, a deeper [...]
The chargeback is a complex dispute process that is mostly hidden to the merchant. This process is in dire need of an update to improve communication and deter friendly fraud. Some improvements are being made, more are in the works, [...]
Representment is a real word, despite what spellcheck might think. You may not recognize the term, but if you're a merchant, representment can help you out big time. Representment is the process by which merchants can dispute a chargeback and [...]
So many business don’t take the necessary steps to prevent chargebacks and fraud from happening, or they take action when it is already too late. We share some important practices you can implement to be proactive in keeping your business protected and your customers happy.