Everything You Need to Know About Merchant Chargeback Rights

Merchants do have rights when dealing with chargebacks. Like most other rights, they only offer protection to those that know them. Take the following to heart and position yourself to redeem them for maximum protection.

5 PayPal Chargeback Scams & How to Prevent Them

Even though PayPal is well-known for being secure, easy to use, and easy to integrate if you're a seller, it doesn't come without its issues. As with most other payment processors, PayPal is susceptible to abuse, especially when it comes to PayPal chargeback fraud.

The Cost of Chargebacks

"How much?" is perhaps the most-asked question of all time. Unfortunately, in the payments industry at least, it's also the most difficult to answer. That's especially true when it comes to how much do chargebacks cost for merchants. So many [...]

Arbitration is Not Your Friend

Arbitration chargebacks are the "ugly divorce" of transaction disputes. It means you have exhausted all reasonable recourse to resolve a dispute between you, the cardholder, and the banks, and you have to "go to court". Arbitration is expensive, time-consuming, and [...]

How to Win at Chargeback Reversals

Lots of our competitors out there say you can reverse a chargeback through representment, but that's fake news. The truth is, even if you can "reverse" a chargeback and snatch your revenue back from the jaws of friendly fraud, that chargeback stays on your record.

Customer Disputes: What happens?

Let's pull back the curtain on what happens when a cardholder disputes a purchase. For many merchants, their understanding of this process begins and ends with receiving a chargeback. That's the most expensive perspective you can have. However, a deeper [...]

Chargebacks and Fraud – What Every Business Should Know

So many business don’t take the necessary steps to prevent chargebacks and fraud from happening, or they take action when it is already too late. We share some important practices you can implement to be proactive in keeping your business protected and your customers happy.