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  • medical bills

A Prescription to Reduce Chargebacks in the Healthcare Industry

Just like any other business, medical providers and health insurance companies get hit with fraud and chargebacks.

Mike Conway2024-11-25T18:18:18+00:00December 20, 2023|Categories: Chargebacks|Tags: billing, Chargebacks, fraud, medical, representment|
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  • space invaders

Game Over for Fraud in the Video Game Industry

The global video game industry is absolutely massive, with $385 billion generated in 2023 alone; it is also, however, plagued by chargebacks.

Mike Conway2025-01-25T20:25:02+00:00September 13, 2023|Categories: Fraud, Industry|Tags: Chargebacks, fraud prevention|
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  • contactless payment

Contactless Payments Continued: Benefits and drawbacks

There are concerns with contactless payment methods. Fraudsters and other risks abound. Let's take a closer look at contactless payment.

Mike Conway2025-01-25T20:51:55+00:00May 16, 2023|Categories: Industry, Processing|Tags: chargeback protection for merchants, Chargebacks, fraud prevention|
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  • Return Policy

Use Returns to Reduce Chargebacks and Disputes

Let’s take a close look at how retailers can set up effective return policies to keep your customers happy and keep your revenue safe.

Mike Conway2024-11-25T18:18:29+00:00December 30, 2022|Categories: Chargebacks, Disputes, Refund|Tags: chargeback protection for merchants, Chargebacks, customer service|
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  • Partial Chargebacks

Partial Chargebacks = Full Threat

Partial chargebacks are just as serious of a threat as full chargebacks; the revenue is only the beginning of what you stand to lose.

Mike Conway2025-02-03T17:19:21+00:00August 19, 2022|Categories: Chargebacks|Tags: chargeback fee, Chargebacks, merchant services|
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  • big banks

A Guide to Disputes with the Big Four Issuing Banks

Here’s everything you need to know about handling chargeback disputes with the big four credit card companies and banks.

Mike Conway2025-01-25T22:28:56+00:00May 11, 2021|Categories: Disputes|Tags: bank of america, Chargebacks, chase, citibank, deadlines, disputes, timelines, wells fargo|
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  • Chargebacks 101

Chargebacks 101: A merchant’s guide

AMEX issue their cards and deal directly with cardholders. That's why American Express chargebacks work differently than other chargebacks.

Mike Conway2025-01-25T21:26:58+00:00March 4, 2021|Categories: Chargebacks, Merchant Tips|Tags: Chargebacks, representment, visa chargeback rules|
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  • amazon for merchants

Merchant Help for Disputes on Amazon

Selling with Amazon comes with some unique benefits when dealing with disputes, provided the merchant complies with their requirements.

Mike Conway2025-01-25T21:27:20+00:00February 16, 2021|Categories: Chargebacks|Tags: Chargebacks, dispute management, merchant services|
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  • Fair Credit Billing Act

How the US Congress Created Chargebacks

Chargebacks were created almost fifty years ago by the Fair Credit Billing Act to protect consumers from abuse.

Mike Conway2025-01-25T21:32:48+00:00January 12, 2021|Categories: Chargebacks|Tags: banks, Chargebacks, dispute management, industry|
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  • holiday fraud prevention

Six Tips to Freeze Out Fraud for the Holidays

A spike in chargebacks will follow the spike in sales. Friendly fraud will creep in like a frost as those post-holiday bank statements roll in.

Mike Conway2025-01-25T21:38:34+00:00December 11, 2019|Categories: Merchant Tips|Tags: chargeback protection for merchants, Chargebacks, credit card fraud prevention for merchants, holidays, how to prevent chargebacks, how to protect yourself from chargebacks, returns|
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  • Merchant Chargeback Rights

Everything You Need to Know About Merchant Chargeback Rights

Even within a system that is so thoroughly pro-cardholder, and thus merchant-unfriendly by proxy, merchants do have chargeback rights.

Mike Conway2025-01-25T22:11:47+00:00August 16, 2019|Categories: Chargebacks|Tags: Chargebacks, credit card chargeback laws, credit card chargeback merchant rights, merchant dispute credit card chargeback, merchant protection statute, merchant rights, representment, returns|
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  • Customer Disputes

Customer Disputes: What happens?

Let's look at what happens when a customer disputes a purchase. For many merchants, their understanding of this process begins and ends with chargebacks.

Mike Conway2025-01-25T22:19:04+00:00November 13, 2018|Categories: Chargebacks, Merchant Tips, Services|Tags: alerts, banks, Chargebacks, disputes, how do banks investigate debit card fraud, how do banks investigate disputes on debit cards, returns|
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