Recover More Revenue with Effective Rebuttal Letters
Rebuttals are a very important revenue recovery tool, so let's make sure you're doing it right.
Subscription Merchants: New Visa mandate for free trials
Effective this April: Review the new Visa rules for subscriptions initiated by free trial offers to enhance transparency for cardholders and help reduce disputes for merchants.
Chargebacks 101: A merchant’s guide
Learn how fraud, disputes and chargebacks affect your bottom line and use this guide as a jump-off to find the dispute management solutions you need.
Gift Cards: A Cautionary Tale
They may be intended for the act of giving, but gift cards are also the de facto currency for fraud online.
Subscription Merchants: 7 Fundamentals for Recurring Billing
Seven simple steps you can take in your recurring transactions that are just as important as the product to keep each account rolling.
Retrieval Requests: An old process still haunting merchants
Retrievals are sometimes referred to as "soft chargebacks"; they can lead to chargebacks, and ignoring them entirely can forfeit your right to representment, so prompt response is paramount.
Six Tips to Freeze Out Fraud for the Holidays
It's a special time of year for merchants, as the holiday frenzy converts into new-year revenue. But just like those holiday parties, the good times do have their attendant hangover...
What Are High-Risk Businesses and High-Risk Products?
High-risk businesses aren’t necessarily “bad” business. On the contrary, if handled right, high-risk business can mean high profits for the bank, processors and the merchants themselves.
Ways to Protect Your Business from Credit Card Chargebacks
The real danger chargebacks present are not just the fees that accumulate; if you process too many, your processing can be abruptly terminated. Here's what you can do to prevent them today.
What is High-risk Credit Card Processing?
High-risk merchants pay more for their processing, but they also get more. High-risk processing is a world of its own, providing great opportunities not just for the processor, but also for merchants.
A PayPal Chargeback: Is the Seller Protection Program Enough?
PayPal is one of the largest payment companies in the world, with over 200 million active accounts, and a presence in more than 200 markets. It’s commonplace to see PayPal alongside VISA and MasterCard as a payment option for most [...]
How To Win With the Visa Merchant Purchase Inquiry (VMPI)
The chargeback process has been unfair to merchants since its inception. VISA has recently made a commendable effort to balance the scales and help them reduce chargebacks under the Visa Claims Resolution (VCR) program. The Visa Merchant Purchase Inquiry (VMPI) [...]