The Ethoca Report on First-Party Fraud
Ethoca recently published an extensive report detailing the threat posed by first-party fraud and it’s certainly worth taking time to digest the findings.
Q4 2022: Fraud Remains a Major Issue For Merchants
In this Q4 2022 report, we’re going to cover some of the most common types of fraud and the measures you can take to prevent or mitigate them.
New Mandate! The Mastercard Acquirer Collaboration explained
Acquirers must now purchase and distribute non-Ethoca alerts, a new mandatory workflow called "Acquirer Collaboration" by Mastercard.
UPDATE! The EU Payment Service Directive
Sorry, nerds—PSD2 isn’t a game sequel or Star Wars character. It’s an EU law regulating payment services within the European Economic Area (EEA).
Do You Need Manual Review to Prevent Fraud?
It’s not a question of “if” manual review is needed, but of “where” can it be most effective. Let’s review where manual review can be effective.
Recover More Revenue with Effective Rebuttal Letters
If you’re composing a chargeback rebuttal letter to a bank, a couple of things have already happened to get you there.
Subscription Merchants: New Visa mandate for free trials
Visa's free trial mandate aims to give greater transparency for customers and help merchants with better dispute protocols and accurate reason codes.
Chargebacks 101: A merchant’s guide
AMEX issue their cards and deal directly with cardholders. That's why American Express chargebacks work differently than other chargebacks.
Gift Cards: A Cautionary Tale
They may be intended for the act of giving but gift cards are also the de facto currency for fraud online, since they're as anonymous as cash.
Subscription Merchants: 7 Fundamentals for Recurring Billing
Seven simple steps you can take in your recurring transactions that are just as important as the product to keep each account rolling.
Retrieval Requests: An old process still haunting merchants
Receipts are needed for bookkeeping and taxes, of course, but they are equally important for retrieval requests.
Six Tips to Freeze Out Fraud for the Holidays
A spike in chargebacks will follow the spike in sales. Friendly fraud will creep in like a frost as those post-holiday bank statements roll in.