Chargebacks 101: A merchant’s guide
AMEX issue their cards and deal directly with cardholders. That’s why American Express chargebacks work differently than other chargebacks.
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In-House or Out-Sourced Dispute Management? What You Need to Know
Dispute management is a balancing act. You want to protect your bottom line from fraud and chargebacks, but keep your costs low.
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Is This the Death of Chargebacks?
ChargebackHelp Plus (CBH+) in concert with Visa/Mastercard issuers, could very well usher in the death of chargebacks as we know them.
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Everything You Need to Know About Merchant Chargeback Rights
Even within a system that is so thoroughly pro-cardholder, and thus merchant-unfriendly by proxy, merchants do have chargeback rights.
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Video: Representment Explained
ChargebackHelp can recover lost revenue caused by customer chargebacks through a process called representment.
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Arbitration is Not Your Friend
Arbitration chargebacks are the “ugly divorce” of transaction disputes. It means you have exhausted all reasonable recourse to resolve a dispute.
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The Chargeback Process Explained
The chargeback is a complex dispute process that is mostly hidden to the merchant. This process is in dire need of an update to improve communication.
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How Merchants Can Defend Against Payment Reversals
Transaction disputes tend to favor the cardholder over the merchant. Merchants only have two ways to defend against payment reversals.
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5 mistakes you’re making in fraud prevention
For best practise in fraud prevention merchants must capture key data on each transaction, including customer identity, order details, and user login logs.
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Representment Explained
Representment is the process by which merchants can dispute a chargeback and recover the revenue at stake.
