Video: Representment Explained
Representment enables merchants to fight back against friendly fraud and unwarranted chargebacks. This easy-to-follow video will show you how it works in just three minutes.
Arbitration is Not Your Friend
Arbitration chargebacks are the "ugly divorce" of transaction disputes. It means you have exhausted all reasonable recourse to resolve a dispute between you, the cardholder, and the banks, and you have to "go to court". Arbitration is expensive, time-consuming, and [...]
The Chargeback Process Explained
The chargeback is a complex dispute process that is mostly hidden to the merchant. This process is in dire need of an update to improve communication and deter friendly fraud. Some improvements are being made, more are in the works, [...]
How Merchants Can Defend Against Payment Reversals
If a cardholder believes a debit from their bank account was fraudulent or has any issues with a purchase, odds are they can call their bank and get their money back. Let's make sure it's not a chargeback.
5 mistakes you’re making in fraud prevention
1. You're not capturing transactional data. We say it all the time, and we will continue to until it sinks in. Merchants need to capture key data on each transaction, including customer identity, order details, and user login logs. Not [...]
Representment Explained
Representment is a real word, despite what spellcheck might think. You may not recognize the term, but if you're a merchant, representment can help you out big time. Representment is the process by which merchants can dispute a chargeback and [...]
How Friendly Fraud Can Actually Help Your Business.
Friendly fraud is the new “rubber check” because most issuing banks have a rubber stamp policy on chargebacks. Though the circumstances may vary, if a customer calls the number on the back of their card and asks for a chargeback, [...]