The chargeback is a complex dispute process that is mostly hidden to the merchant. This process is in dire need of an update to improve communication and deter friendly fraud. Some improvements are being made, more are in the works, [...]
If a cardholder believes a debit from their bank account was fraudulent or has any issues with a purchase, odds are they can call their bank and get their money back. Let's make sure it's not a chargeback.
1. You're not capturing transactional data. We say it all the time, and we will continue to until it sinks in. Merchants need to capture key data on each transaction, including customer identity, order details, and user login logs. Not [...]
Representment is a real word, despite what spellcheck might think. You may not recognize the term, but if you're a merchant, representment can help you out big time. Representment is the process by which merchants can dispute a chargeback and [...]
Friendly fraud is the new “rubber check” because most issuing banks have a rubber stamp policy on chargebacks. Though the circumstances may vary, if a customer calls the number on the back of their card and asks for a chargeback, [...]