representment Archives

Arbitration is Not Your Friend

Arbitration chargebacks are the "ugly divorce" of transaction disputes. It means you have exhausted all reasonable recourse to resolve a dispute.

Mike Conway2025-01-25T22:17:36+00:00January 10, 2019|Categories: Chargebacks|Tags: arbitration chargeback, arbtration, banks, compelling evidence, pre arbitration chargeback, representment, what is pre arbitration|

The Chargeback Process Explained

The chargeback is a complex dispute process that is mostly hidden to the merchant. This process is in dire need of an update to improve communication.

Mike Conway2025-01-25T22:19:45+00:00October 1, 2018|Categories: Chargebacks|Tags: chargeback protection, credit card dispute process, how do credit card disputes work, how long does a chargeback take, representment|

How Merchants Can Defend Against Payment Reversals

Transaction disputes tend to favor the cardholder over the merchant. Merchants only have two ways to defend against payment reversals.

Mike Conway2025-01-25T22:20:19+00:00September 14, 2018|Categories: Processing|Tags: can you reverse a credit card payment, representment, reversal, what does payment reversal mean, what does reversal mean on a bank statement|

5 mistakes you’re making in fraud prevention

For best practise in fraud prevention merchants must capture key data on each transaction, including customer identity, order details, and user login logs.