5 Steps to Reduce Checkout Friction
Checkout friction consists of all the different hoops a customer must jump through to buy your product. Some friction is necessary, some isn’t.
5 mistakes you’re making in fraud prevention
For best practise in fraud prevention merchants must capture key data on each transaction, including customer identity, order details, and user login logs.
Red flags your gateway should be catching
We've put together a checklist of some key red flags that your gateway should be automated to catch in your transactions.
The Future of Authentication
There's currently a lot of R&D going into creating user authentication tokens and they range from the fascinating to the downright scary.
A Strategy for Using Call Centers
For many merchants, a customer call center is that impending solution which reduces chargebacks and invigorates customer relationships.
Self Assessment: Are you a soft target for fraud?
The EMV card transition is finally in high gear, which is great news for compliant retailers; card-present fraud is in decline.
Representment Explained
Representment is the process by which merchants can dispute a chargeback and recover the revenue at stake.
The Fraud Ecosystem: From hack to chargeback
Most of your criminal fraud and subsequent chargebacks spawn from what is known as the Fraud Ecosystem.
EMV Migration—Not as Advertised
The EuroPay, MasterCard and Visa (EMV) migration to “smart cards” is a textbook example of the dissonance between expectation and execution.
Don’t Go It Alone When Fighting Fraud
Fighting fraud is a tightrope act. You want to protect your business from fraud and chargebacks. But if you overprotect, your bottom line can suffer.
You think chargebacks are bad? Try false positives…
While screening out fraud is a top priority, it is five times more important to avoid false positives-declining legitimate purchases as fraud.
How Friendly Fraud Can Actually Help Your Business.
Friendly fraud is the new “rubber check” because most issuing banks have a rubber stamp policy on chargebacks.