Could you, should you charge processing fees?
Just because you can doesn't always mean you should. In most cases, you can legally charge processing fees and surcharges. Doing so can take the sting out of your processing [...]
Merchant IDs for High-Risk Verticals
Our handy-dandy glossary of payments terms defines a merchant account as: "A bank account which the merchant holds with an acquiring bank to process credit card transactions." A "merchant ID" [...]
Chargeback vs Refund: What’s the Difference?
To a cardholder, the difference between a chargeback and a refund is merely semantics; to them, the end result for them is the same. But if you're a high-risk merchant, [...]
Getting Paid: The Wild Ride of Authorizations
Compared to cash purchases, the authorization of credit card transactions is almost comically complicated. To really understand it, you have to read this in the voice of a sports announcer... [...]
How to Win at Returns
Who knows what leads a customer to return a purchase? Honestly, if you did, you'd probably be reading this from your yacht, anchored off the Seychelles. Sounds nice, right? Start [...]
Customer Disputes: What happens?
Let's pull back the curtain on what happens when a cardholder disputes a purchase. For many merchants, their understanding of this process begins and ends with receiving a chargeback. That's [...]
