New Mandate! The Mastercard Acquirer Collaboration explained
Acquirers must now purchase and distribute non-Ethoca alerts, a new mandatory workflow called “Acquirer Collaboration” by Mastercard.
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UPDATE! The EU Payment Service Directive
Sorry, nerds—PSD2 isn’t a game sequel or Star Wars character. It’s an EU law regulating payment services within the European Economic Area (EEA).
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Do You Need Manual Review to Prevent Fraud?
It’s not a question of “if” manual review is needed, but of “where” can it be most effective. Let’s review where manual review can be effective.
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Recover More Revenue with Effective Rebuttal Letters
If you’re composing a chargeback rebuttal letter to a bank, a couple of things have already happened to get you there.
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Subscription Merchants: New Visa mandate for free trials
Visa’s free trial mandate aims to give greater transparency for customers and help merchants with better dispute protocols and accurate reason codes.
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Chargebacks 101: A merchant’s guide
AMEX issue their cards and deal directly with cardholders. That’s why American Express chargebacks work differently than other chargebacks.
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Gift Cards: A Cautionary Tale
They may be intended for the act of giving but gift cards are also the de facto currency for fraud online, since they’re as anonymous as cash.
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Subscription Merchants: 7 Fundamentals for Recurring Billing
Seven simple steps you can take in your recurring transactions that are just as important as the product to keep each account rolling.
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Retrieval Requests: An old process still haunting merchants
Receipts are needed for bookkeeping and taxes, of course, but they are equally important for retrieval requests.
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Six Tips to Freeze Out Fraud for the Holidays
A spike in chargebacks will follow the spike in sales. Friendly fraud will creep in like a frost as those post-holiday bank statements roll in.
