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  • Recurring and subscription transactions

Subscription Merchants: 7 Fundamentals for Recurring Billing

Seven simple steps you can take in your recurring transactions that are just as important as the product to keep each account rolling.

Mike Conway2025-01-25T21:33:01+00:00January 11, 2021|Categories: Merchant Tips|Tags: dispute management, recurring transactions, returns, subscription billing|
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  • Accounting receipts

Retrieval Requests: An old process still haunting merchants

Receipts are needed for bookkeeping and taxes, of course, but they are equally important for retrieval requests.

Mike Conway2025-01-25T21:33:14+00:00January 11, 2021|Categories: Merchant Tips|Tags: chargeback protection for merchants, compelling evidence, data capture, merchant services|
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  • holiday fraud prevention

Six Tips to Freeze Out Fraud for the Holidays

A spike in chargebacks will follow the spike in sales. Friendly fraud will creep in like a frost as those post-holiday bank statements roll in.

Mike Conway2025-01-25T21:38:34+00:00December 11, 2019|Categories: Merchant Tips|Tags: chargeback protection for merchants, Chargebacks, credit card fraud prevention for merchants, holidays, how to prevent chargebacks, how to protect yourself from chargebacks, returns|
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  • risk volume button

What Are High-Risk Businesses and High-Risk Products?

High-risk businesses aren’t necessarily “bad” business. On the contrary, if handled right, high-risk business can mean high profits for the bank.

Mike Conway2025-01-25T21:51:18+00:00September 15, 2019|Categories: Merchant Tips|Tags: high-risk, high-risk bank accounts, high-risk banks, high-risk business, high-risk business bank accounts, high-risk products|
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  • The Danger of Chargebacks

Ways to Protect Your Business from Credit Card Chargebacks

The real danger chargebacks present are not just the fees that accumulate; if you process too many, your processing can be abruptly terminated.

Mike Conway2025-01-25T21:51:37+00:00September 14, 2019|Categories: Chargebacks, Merchant Tips|Tags: chargeback protection, chargeback protection for merchants, credit card merchant protection|
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  • High-risk Credit Card Processing

What is High-risk Credit Card Processing?

High-risk merchants pay more for processing but gain access to unique opportunities, benefiting both processors and merchants.

Mike Conway2025-01-25T21:53:11+00:00September 13, 2019|Categories: Merchant Tips, Services|Tags: high-risk, high-risk credit, high-risk credit card, high-risk credit card processing, high-risk processing, high-risk transactions|
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  • A PayPal Chargeback: Is the Seller Protection Program Enough?

A PayPal Chargeback: Is the Seller Protection Program Enough?

PayPal doesn't exactly protect you from chargebacks. But they do offer a Seller Protection Program to help reduce the number of chargebacks and disputes.

Mike Conway2025-01-25T22:10:51+00:00August 26, 2019|Categories: Chargebacks, Disputes, Merchant Tips|Tags: chargeback protection, paypal|
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  • Visa Merchant Purchase Inquiry

How To Win With the Visa Merchant Purchase Inquiry (VMPI)

VISA has recently made commendable efforts to balance the scales and help reduce chargebacks with the Visa Merchant Purchase Inquiry (VMPI).

Mike Conway2025-01-25T22:17:05+00:00May 20, 2019|Categories: Merchant Tips|Tags: visa, visa claims resolution, visa merchant purchase inquiry tool, winning|
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  • Customer Service Response to Chargebacks

The Perfect Customer Service Response to Chargebacks

Chargebacks are considered to be a friction point between merchants and customers. But it doesn't have to be with the perfect customer service response.

Mike Conway2025-01-25T22:13:16+00:00March 11, 2019|Categories: Chargebacks, Merchant Tips|Tags: customer service, Customer Service Response to Chargebacks, response to chargebacks|
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  • Subscription Billing

How to Win at Subscription Billing

Recurring or subscription billing has taken e-commerce by storm. This is where products and services are provided and billed for regularly over time.

Mike Conway2025-01-25T22:13:57+00:00January 22, 2019|Categories: Merchant Tips, Processing|Tags: billing, customer service, data capture, recurring transactions, subscription billing, what is a recurring transaction, winning|
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  • Merchant Risk

Merchant Risk and How to Manage It

So you're a high-risk merchant; it's really not the end of the world. High-risk merchants have superior access to global markets and unlimited processing.

Mike Conway2025-01-25T22:18:02+00:00December 18, 2018|Categories: Industry, Merchant Tips|Tags: banks, high-risk, high-risk merchants, merchant account for high risk business, merchant account high risk, merchant risk definition, risk management|
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  • Authorizations

Getting Paid: The Wild Ride of Authorizations

Compared to cash purchases, the authorization of credit card transactions is almost comically complicated. To really understand it, you have to read this.

Mike Conway2025-01-25T22:18:45+00:00November 19, 2018|Categories: Merchant Tips, Processing|Tags: authentication, authorization hold, banks, payments, presentment, settlement|
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