How To Win With the Visa Merchant Purchase Inquiry (VMPI)
VISA has recently made commendable efforts to balance the scales and help reduce chargebacks with the Visa Merchant Purchase Inquiry (VMPI).
The Perfect Customer Service Response to Chargebacks
Chargebacks are considered to be a friction point between merchants and customers. But it doesn't have to be with the perfect customer service response.
How to Win at Subscription Billing
Recurring or subscription billing has taken e-commerce by storm. This is where products and services are provided and billed for regularly over time.
Merchant Risk and How to Manage It
So you're a high-risk merchant; it's really not the end of the world. High-risk merchants have superior access to global markets and unlimited processing.
Getting Paid: The Wild Ride of Authorizations
Compared to cash purchases, the authorization of credit card transactions is almost comically complicated. To really understand it, you have to read this.
How to Win at Returns
Who knows what leads to customer returns? Honestly, if you did, you'd probably be reading this from your yacht, anchored off the Seychelles.
Customer Disputes: What happens?
Let's look at what happens when a customer disputes a purchase. For many merchants, their understanding of this process begins and ends with chargebacks.
How To Do a Chargeback Right
If you're a cardholder researching how to do a chargeback, you've come to the right place! Follow our simple 3-step process to do a chargeback right.
Unsecured vs. Secured Credit Cards: What it means for merchants
There are two basic types of credit cards you'll be processing as merchants: secured and unsecured. It's important to know the distinctions between the two.
How to Win at High-Risk Merchant Services
Being a high-risk merchant can be a drag. The high-risk designation can seem like a fat target on your business’ back for superfluous account fees.
The Anatomy of Transaction Fees
Calculating your transaction fees can be a real pain in the cashflow. Card schemes like Visa and Mastercard have their own rate structures.
5 Steps to Reduce Checkout Friction
Checkout friction consists of all the different hoops a customer must jump through to buy your product. Some friction is necessary, some isn’t.