Dispute management is not unlike a bag of golf clubs, where you’ll need different woods and wedges for specific parts of the fairway. Each management service has a particular application and building the right “bag” depends on knowing which circumstances each service is needed for.
Order Insight sends transaction data to issuing banks to prevent cardholder inquiries from becoming disputes and chargebacks. Learn how it can deflect disputes and reduce chargebacks for merchants.
Mastercard's Connected Intelligence is designed to help merchants identify weak links in their transaction stream vis-a-vis fraud detection and false declines.
The real danger chargebacks present are not just the fees that accumulate; if you process too many, your processing can be abruptly terminated. Here's what you can do to prevent them today.
PayPal is one of the largest payment companies in the world, with over 200 million active accounts, and a presence in more than 200 markets. It’s commonplace to see PayPal alongside VISA and MasterCard as a payment option for most [...]
Representment enables merchants to fight back against friendly fraud and unwarranted chargebacks. This easy-to-follow video will show you how it works in just three minutes.
The chargeback is a complex dispute process that is mostly hidden to the merchant. This process is in dire need of an update to improve communication and deter friendly fraud. Some improvements are being made, more are in the works, [...]
Representment is a real word, despite what spellcheck might think. You may not recognize the term, but if you're a merchant, representment can help you out big time. Representment is the process by which merchants can dispute a chargeback and [...]