How to Win at Returns
Who knows what leads to customer returns? Honestly, if you did, you'd probably be reading this from your yacht, anchored off the Seychelles.
Customer Disputes: What happens?
Let's look at what happens when a customer disputes a purchase. For many merchants, their understanding of this process begins and ends with chargebacks.
How To Do a Chargeback Right
If you're a cardholder researching how to do a chargeback, you've come to the right place! Follow our simple 3-step process to do a chargeback right.
Unsecured vs. Secured Credit Cards: What it means for merchants
There are two basic types of credit cards you'll be processing as merchants: secured and unsecured. It's important to know the distinctions between the two.
How to Win at High-Risk Merchant Services
Being a high-risk merchant can be a drag. The high-risk designation can seem like a fat target on your business’ back for superfluous account fees.
The Anatomy of Transaction Fees
Calculating your transaction fees can be a real pain in the cashflow. Card schemes like Visa and Mastercard have their own rate structures.
5 Steps to Reduce Checkout Friction
Checkout friction consists of all the different hoops a customer must jump through to buy your product. Some friction is necessary, some isn’t.
Red flags your gateway should be catching
We've put together a checklist of some key red flags that your gateway should be automated to catch in your transactions.
A Strategy for Using Call Centers
For many merchants, a customer call center is that impending solution which reduces chargebacks and invigorates customer relationships.