About Mike Conway

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So far Mike Conway has created 146 blog entries.

A Closer Look at Processors

Today we do a deeper dive into the world of processors. They handle the money — they're very important, so it's important for merchants to have some insider knowledge about them and the merchant services they provide. WHO ARE THE [...]

How to Win at Subscription Billing

Recurring or subscription billing has taken e-commerce by storm. This is where products and services are provided and billed for regularly over time. Many merchants in the high-risk verticals have been doing it since before it was cool, but the [...]

The Cost of Chargebacks

"How much?" is perhaps the most-asked question of all time. Unfortunately, in the payments industry at least, it's also the most difficult to answer. That's especially true when it comes to how much do chargebacks cost for merchants. So many [...]

Arbitration is Not Your Friend

Arbitration chargebacks are the "ugly divorce" of transaction disputes. It means you have exhausted all reasonable recourse to resolve a dispute between you, the cardholder, and the banks, and you have to "go to court". Arbitration is expensive, time-consuming, and [...]

How to Win at Chargeback Reversals

Lots of our competitors out there say you can reverse a chargeback through representment, but that's fake news. The truth is, even if you can "reverse" a chargeback and snatch your revenue back from the jaws of friendly fraud, that chargeback stays on your record.