The Perfect Customer Service Response to Chargebacks
Chargebacks are considered to be a friction point between merchants and customers. But it doesn't have to be with the perfect customer service response.
A Closer Look at Processors
Payment processors are very important, so it's crucial for merchants to have some insider knowledge about them and the services they provide.
Five Common Chargeback Myths Destroyed
Understanding chargebacks is not that straightforward and it generates a lot of gossip, misinformation, and myths.
How to Win at Subscription Billing
Recurring or subscription billing has taken e-commerce by storm. This is where products and services are provided and billed for regularly over time.
The Cost of Chargebacks
What is the true cost of chargebacks? “How much?” is a common yet tough question to answer, especially in the payments industry.
Arbitration is Not Your Friend
Arbitration chargebacks are the "ugly divorce" of transaction disputes. It means you have exhausted all reasonable recourse to resolve a dispute.
How to Win at Chargeback Reversals
Lots of our competitors out there want you to believe you can achieve chargeback reversals through representment, but that's fake news.
Merchant Risk and How to Manage It
So you're a high-risk merchant; it's really not the end of the world. High-risk merchants have superior access to global markets and unlimited processing.
Merchant IDs for High-Risk Verticals
A "merchant ID" or "MID" is the number that identifies one or more merchant accounts that belong to an entity. You need a MID to process payments.
Chargeback vs Refund: What’s the Difference?
To a cardholder, the difference between a chargeback and a refund is merely semantics; to them, the end result for them is the same.
Getting Paid: The Wild Ride of Authorizations
Compared to cash purchases, the authorization of credit card transactions is almost comically complicated. To really understand it, you have to read this.
How to Win at Returns
Who knows what leads to customer returns? Honestly, if you did, you'd probably be reading this from your yacht, anchored off the Seychelles.