Who knows what leads a customer to return a purchase? Honestly, if you did, you'd probably be reading this from your yacht, anchored off the Seychelles. Sounds nice, right? Start thinking about how to manage returns and you could be [...]
Let's pull back the curtain on what happens when a cardholder disputes a purchase. For many merchants, their understanding of this process begins and ends with receiving a chargeback. That's the most expensive perspective you can have. However, a deeper [...]
It's been just over six months since VISA mandated it's latest rule changes for chargebacks — pardon, "disputes". If you haven't yet, read our no-nonsense primer on the “Visa Claims Resolution Initiative”. Though the dust has yet to settle on [...]
Vladimir Putin recently endorsed artificial intelligence as the key to world domination, and hence it’s his new BFF. Elon Musk just admitted that SpaceX was really an escape pod to other planets for when AI goes full-Terminator. But in the [...]
Descriptors are the line items you see on your bank statement that describe each transaction. Merchants must navigate several factors to deliver concise descriptors that their customers will easily recognize. Unclear, complicated descriptors are a leading cause of chargebacks and [...]
The chargeback is a complex dispute process that is mostly hidden to the merchant. This process is in dire need of an update to improve communication and deter friendly fraud. Some improvements are being made, more are in the works, [...]
If you're a cardholder researching how to do a chargeback, you've come to the right place! We're going to show you the best way to resolve a disputed transaction to get the best results. At ChargebackHelp, we have worked with [...]
There are two basic types of credit cards you'll be processing as merchants: secured and unsecured. It's important to know the distinctions between the two and how they apply to your target audience. This will help ensure your points of [...]
If a cardholder believes a debit from their bank account was fraudulent or has any issues with a purchase, odds are they can call their bank and get their money back. Let's make sure it's not a chargeback.
We can guide merchants through the troubled waters of high-risk credit card processing, starting with five pro tips to smooth sailing with merchant services.
Ticketing vendors have fast become a primary target for criminal fraud and chargeback fraud. Despite that the ticketing business is not considered a high-risk MCC by the credit cards, it’s actually a perfect environment for both types of fraud. Active [...]
Ever ask yourself “how did those credit card numbers get stolen?” You should, since this day and age we’re all potential victims of credit card fraud. We’ve looked at what happens once cardholder data is stolen here, and what merchants [...]